Question 1

Which airports and terminals do you serve?

Accepted Answer

CDG, Orly and Le Bourget for private aviation on the Paris side. Nice Côte d'Azur, Cannes-Mandelieu and the Monaco Heliport for the Riviera. Geneva, Lyon, Chambéry and Grenoble for the Alps. All major Paris train stations, NCV (Nice-Ville) and CAN (Cannes) as well. We track your flight in real time: if you are delayed, we adjust automatically. No action required from you.

Question 2

Do you only operate in Paris?

Accepted Answer

No. Crew operates in Paris, on the French Riviera (Nice, Monaco, Cannes, Saint-Tropez) and in the Alps (Courchevel, Megève, Val d'Isère, Chamonix and other resorts). A single point of contact for all three destinations.

Question 3

Do you offer chauffeur standby service?

Accepted Answer

Yes. Half-day from 4 hours, full day up to 10 hours. Your dedicated operator remains fully available, with no gaps or shared vehicles. Extended availability on request.

Question 4

Do you coordinate secure or sensitive transfers?

Accepted Answer

Yes. Close protection, discreet convoys, delegations, high-constraint programmes. Every request of this nature is handled directly by our coordination team, with no intermediary.

Question 5

Do you handle groups and multi-vehicle logistics?

Accepted Answer

Yes. Convoys, delegations, large-scale programmes: we coordinate from a single point of contact. Our partner network allows us to mobilise multiple vehicles simultaneously, with rigorous sequencing.

Question 6

Is confidentiality guaranteed?

Accepted Answer

Without exception. What you do, where you go, who you are: nothing is shared, recorded, or transmitted. Discretion is our profession. It is not a sales point.

Question 7

What is the difference between your service and a standard ride-hailing app?

Accepted Answer

Crew is not a platform. No algorithm, no random driver. Every mission is prepared in advance: driver briefing, flight tracking, contingency planning. You have a single point of contact, reachable at any time, who knows your requirements and applies them without needing to be reminded.

Question 8

Do you accept pets?

Accepted Answer

Yes, on request when booking. We adapt the vehicle accordingly.

Question 9

Do you provide child seats?

Accepted Answer

Yes. Specify the age and number of children when requesting, and we equip the vehicle before your pick-up.

Question 10

How do I coordinate a booking?

Accepted Answer

By phone, WhatsApp, or via the contact form. Written confirmation typically within the hour. For urgent or same-day requests, use our direct WhatsApp line: we respond in minutes.

Question 11

How does pricing work?

Accepted Answer

Every coordination is built to your schedule and requirements. We do not publish rate sheets: contact us and we will confirm pricing in writing before any engagement. No commitment required.

Question 12

My flight is delayed. What happens?

Accepted Answer

Nothing on your end. We monitor your flight in real time and adjust automatically. No surcharge, no follow-up required. You will not notice the delay.

Question 13

How far in advance should I book?

Accepted Answer

We recommend 48 hours minimum for standard requests. Priority allocation is given to returning clients and established partners. For same-day needs, contact us directly: we maintain a dedicated line for urgent coordination.

Question 14

How long does a transfer from CDG to central Paris take?

Accepted Answer

The journey takes between 45 minutes and 1.5 hours depending on traffic and your exact destination in Paris. Your driver monitors conditions in real time and selects the smoothest route. The vehicle is in position before you land.

Question 15

What happens if my flight is delayed or cancelled?

Accepted Answer

Your flight is tracked in real time. In the event of a delay, your driver adjusts automatically at no extra charge. If your flight is cancelled, we reschedule immediately or cancel at no cost.

Question 16

Do you offer meet-and-greet at customs with a name board?

Accepted Answer

Yes. Your driver can meet you at customs or baggage claim with a name board of your choice. This service is included on all airport transfers.

Question 17

Do you handle transfers from Le Bourget airport?

Accepted Answer

Yes. Le Bourget is our specialty for private aviation clients. We coordinate directly with FBOs and can arrange planeside pick-up subject to current authorisations.

Question 18

Which airports do you cover on the French Riviera?

Accepted Answer

We cover Nice Côte d'Azur (T1 and T2), Cannes-Mandelieu for business aviation, and the Monaco Heliport at Fontvieille.

Question 19

Do you provide airport transfers to ski resorts?

Accepted Answer

Yes. We operate from Geneva, Lyon Saint-Exupéry, Chambéry and Grenoble to all Alpine resorts. Our vehicles are equipped for mountain roads in winter.

Question 20

What vehicles do you offer?

Accepted Answer

Our fleet is exclusively Mercedes: V-Class for groups and families (up to 7 passengers), E-Class for business travel, S-Class for prestige occasions, and Sprinter for delegations. Additional vehicles are available on request through our network.

Question 21

Can I choose my vehicle?

Accepted Answer

Yes. We recommend the vehicle best suited to your needs, but the final choice is yours. Each option is detailed on our website.

Question 22

Do your vehicles have child seats?

Accepted Answer

Yes, on request. Specify the ages of your children when booking and we will have the appropriate seats installed before your pick-up.

Question 23

What is the difference between a transfer and a chauffeur service?

Accepted Answer

A transfer is a point-to-point journey from A to B. A chauffeur service places a driver and vehicle at your disposal for a set period (half-day from 4 hours, full day up to 10 hours). You are free to change your itinerary at any time.

Question 24

Do your drivers act as guides during city tours?

Accepted Answer

Our drivers know Paris inside out and are happy to share their knowledge of the city. For a full guided experience with historical and cultural commentary, we can arrange a licensed professional guide.

Question 25

What is close protection?

Accepted Answer

Close protection is a tailored security arrangement for clients whose profile or circumstances require it. We do not disclose its scope publicly.

Question 26

How do I access the close protection service?

Accepted Answer

Contact us directly by phone or WhatsApp. Every request is preceded by a conversation to assess your needs and define the appropriate arrangement.

Question 27

What payment methods do you accept?

Accepted Answer

We accept bank transfer, credit card payment and settlement through your hotel's concierge services. Payment terms are confirmed during coordination.

Question 28

Do you speak languages other than French?

Accepted Answer

Our team is fluent in French and English. For other languages, we can arrange a suitable driver through our network subject to availability.

What you need to know.